The Virtual Client Experience Survey (VCES)
The Virtual Client Experience Survey (VCES) was developed and validated at CAMH to measure patient and client experiences of virtual care. It is important to evaluate the virtual care experience to ensure that care is: Person-centered; Safe, Effective; Timely; Efficient; and Equitable.
The VCES is a 22-item validated tool that aligns with the Ontario Perception of Care Tool for Mental Health and Addictions (OPOC-MHA) by incorporating several questions from it adapted for virtual care.
The VCES offers organizations a tool to monitor and improve the quality of virtual care. The VCES is available for download in English and French (Sondage sur l’expérience client virtuelle : Santé mentale et traitement des dépendances).
Virtual Client Experience Survey (VCES) for Groups
Aligned closely with the VCES, the 26-item VCES-Groups was adapted to measure patient and family experiences of virtual groups.
The Virtual Provider Experience Survey (VPES)
The Virtual Provider Experience Survey (VPES) is a 24-item tool that measures the experience of providers of virtual care, and includes an additional single item to assess provider burnout. The quintuple aim highlights the connection between provider wellbeing and patient and client outcomes. Within virtual care, the VPES can be used in conjunction with the VCES.